Refund policy
Thank you for shopping at PTT Commerce Design. Since our products are custom printed and made-to-order just for you, we handle our return and refund policy with a focus on your satisfaction.
1. Replacement & Refund Policy
We offer a 30-day policy for any defective, damaged, or incorrect items. Since each product is made-to-order, we do not accept returns or exchanges if you order the wrong size, color, or simply change your mind.
We offer a 30-day policy for any defective, damaged, or incorrect items. Since each product is made-to-order, we do not accept returns or exchanges if you order the wrong size, color, or simply change your mind.
To be eligible for a free replacement or a full refund, you do NOT need to mail the item back to us. Simply contact us at admin@pttcommercellc.com within 30 days of receiving your package with the following information:
- Your order number
- A clear photo showing the issue (printing error, damaged fabric, or wrong size tag)
Once approved, we will immediately process a brand-new replacement order for you at no extra cost, or issue a full refund to your original payment method.
2. Damages and Issues
Please inspect your order upon reception and contact us immediately at admin@pttcommercellc.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right for you as quickly as possible.
Please inspect your order upon reception and contact us immediately at admin@pttcommercellc.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right for you as quickly as possible.
3. Order Cancellations / Modifications
Because our automated system sends orders to production quickly, you can only request updates or cancellations within 2 hours of placing your order. After this timeframe, the order is locked into production and cannot be modified or canceled.
Because our automated system sends orders to production quickly, you can only request updates or cancellations within 2 hours of placing your order. After this timeframe, the order is locked into production and cannot be modified or canceled.
4. European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. To be eligible, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. To be eligible, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
5. Refunds Timeline
If a refund is approved, it will be automatically processed back to your original payment method within 3 to 7 business days. Please remember it can take some additional time for your bank or credit card company to process and post the refund to your account. If more than 10 business days have passed since we approved your refund, please contact us at admin@pttcommercellc.com.
If a refund is approved, it will be automatically processed back to your original payment method within 3 to 7 business days. Please remember it can take some additional time for your bank or credit card company to process and post the refund to your account. If more than 10 business days have passed since we approved your refund, please contact us at admin@pttcommercellc.com.