FAQ
What If There Is an Issue With the Design or Quality of Your Product?
If your product has a design issue or does not meet the quality standards described in our listing, please contact us at admin@pttcommercellc.com.
We’ll make it right by sending you a replacement shirt with the correct design and quality at absolutely no extra cost. You won’t need to do anything else. Alternatively, if you prefer, we’ll issue you a full refund.
How long does shipping take?
Orders are processed in 1–2 business days. Estimated delivery within the US is 3–7 business days. You’ll receive a tracking number by email once your order ships.
How does the sizing fit?
Our shirts are unisex with a classic fit. If you prefer a looser, oversized look, size up. Please check the size chart on the product page before placing your order.
Note: You can find the size and color chart link right above the size and color selection options.
Can I return or exchange my order?
Because every item is custom printed and made to order, we can’t accept returns or exchanges if you ordered the wrong size or color, or simply changed your mind. If your item arrives defective, damaged, or incorrect, contact us within 30 days of delivery and we’ll send a free replacement or issue a full refund. You don’t need to mail the item back. Just email us your order number and a clear photo of the issue. See our Refund policy for details.
Where are your products manufactured?
Every order is printed and made to order in Texas, USA, at a large production facility with many years of experience. Our team focuses on consistent, high-quality products, so what you receive looks and feels as good as it does online.
Can I change or cancel my order?
Because our orders go into production quickly, you can request changes or cancellations within 2 hours of placing your order. After that, the order is locked into production and can’t be modified or canceled. If you need a change, email us as soon as possible at admin@pttcommercellc.com.
How much does shipping cost?
We charge a flat rate of $3.50 for shipping to all U.S. states. Orders with 2 or more items ship free.
What should I do if I can’t find my order?
First, check your shipping confirmation email for your tracking link. If your tracking hasn’t updated or your package still hasn’t arrived, contact us at admin@pttcommercellc.com with your order number. We’ll check with the carrier right away. If the problem is on the carrier’s side, we’ll send you a replacement shirt at no cost or issue a full refund, whichever you prefer.
How long do refunds take?
Once you send us your order number and a photo showing the issue, we approve and issue your refund right away to your original payment method. After that, the time it appears in your account depends on your bank or card company’s processing time.
How can I contact you?
Email us at admin@pttcommercellc.com. We usually reply within 5 hours. For faster help, include your order number in your message.